OpenAI: Internal Experiment Caused Elevated Errors via @sejournal, @martinibuster

OpenAI published a caller write-up astir elevated errors successful ChatGPT that importantly accrued failed speech attempts. The contented was caused by a misconfigured interior experiment.

According to OpenAI:

“On February 19, 2025, from 9:48 AM to 11:19 AM PT, ChatGPT experienced a work degradation, starring to a important summation successful failed speech attempts. This resulted successful blank responses for galore users.

The basal origin was a misconfigured interior experimentation that unintentionally triggered a surge successful traffic, overwhelming our inference infrastructure. This summation successful load led to saturation of compute resources, causing failures successful generating responses.

After identifying the basal cause, we took contiguous enactment by temporarily shedding load from free-tier users to stabilize the system. As capableness was restored, paid users gradually recovered, and the afloat work was restored by 11:19 AM PT.”

OpenAI Continues To Work On Solutions

The incidental effect goes connected to enactment that they proceed to enactment connected changes that volition forestall akin outages from happening, writing:

“Stronger Safeguards: Building amended protections astir experimentation changes and configurations by moving from a azygous support process to a risk-based exemplary to guarantee safer rollouts of experiments.

Faster Root Cause Identification: Automating notifications for applicable changes and experiments to much rapidly place basal causes of accrued failures.”

Read the incidental report

Elevated errors for ChatGPT

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