Google Lets Businesses Set Auto Responses To Common Questions via @sejournal, @MattGSouthern

Google is rolling retired a caller diagnostic for Business Profiles that allows you to acceptable up automated responses to often asked questions from customers.

Using this feature, you tin suggest questions for radical to inquire erstwhile messaging your concern via your Google Business Profile. Similar to however a lawsuit work chatbot works connected concern websites.

Also, successful the benignant of a chatbot, you tin acceptable up automated responses to the questions.

This diagnostic was spotted by SEO nonrecreational Stefan Somborac, who shared his find connected Twitter:

New diagnostic for Messages connected Google Business Profile:
FAQ

– Create up to 10 FAQ
– Questions max. 40 char
– Answers max. 500 char

Perhaps the champion feature: Answers tin see links.

Great accidental to nexus customers to in-depth contented connected your website! pic.twitter.com/4z7RmlfMLP

— Stefan Somborac (@StefanSomborac) July 20, 2022

There’s nary authoritative announcement astir the summation of automated FAQs for Google Business Profiles, but I confirmed the caller diagnostic by checking this help page with the Wayback Machine. The conception connected FAQs isn’t contiguous successful cached versions of the leafage from past month, which means the motorboat occurred wrong the past respective weeks.

Here’s much astir however automated FAQs enactment and however to acceptable them up for your business.

How To Set Up Automated FAQs On Your Google Business Profile

Businesses tin present pre-populate a database of questions for customers to inquire erstwhile they initiate a chat via your illustration connected Google.

You tin trade a effect for each question that sends automatically, truthful the lawsuit doesn’t person to hold for a reply.

If you find you’re getting galore of the aforesaid questions, this is an fantabulous accidental to prevention clip and service your customers much efficiently.

You tin besides usage this diagnostic to get customers disconnected Google and onto your website. Responses tin see links, truthful consciousness escaped to nonstop customers to a leafage connected your website that answers their questions.

To alteration automated FAQs for your Google Business Profile, travel these steps:

• Search for “my business” successful Google connected a web browser.
• Click Customers and past Messages.
• Click Menu, and past Message settings, and past Manage often asked questions.
• Click +Add a question

You tin acceptable up 10 questions per concern profile. Questions tin beryllium maximum of 40 characters, and answers tin beryllium maximum of 500 characters.

Featured Image: NicoElNino/Shutterstock

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